PRIVACY POLICY

Effective Date: November 2025 

At TheAshur, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.theashur.com, engage with us on social media, or make a purchase through our online platforms. 

By using our website or providing your information, you consent to the practices described in this Privacy Policy. 

1. Information We Collect 

We may collect the following types of information to help us serve you better: 

a. Personal Information 

• Full name 
• Email address 
• Phone number 
• Billing and shipping address 
• Payment details (processed securely through third-party providers) 
• Order history and preferences 

b. Automatically Collected Information 

When you visit our website, we may automatically collect: 

• IP address and browser type 
• Device information and operating system 
• Website usage data (pages visited, time spent, clicks) 
• Cookies and tracking technologies 

2. How We Use Your Information 

Ashur uses your personal data to provide you with a seamless, personalised experience. Specifically, we may use it to: 

• Process and fulfill your orders 
• Communicate order confirmations, delivery updates, or support responses 
• Improve our website, products, and customer service 
• Personalize your shopping experience and marketing communication 
• Prevent fraudulent transactions and ensure site security 
• Comply with legal obligations or enforce our Terms & Conditions 

3. Marketing and Communication 

By subscribing to our newsletter or marketing updates, you agree to receive communications from Ashur about new collections, special offers, and brand news. 

You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of our emails or by contacting support@theashur.com.

4. Sharing of Information 

We respect your privacy and will never sell or rent your personal data. 

However, we may share your information with trusted third parties when necessary to operate our business, including: 

• Payment processors (for secure transactions) 
• Shipping and logistics partners (to deliver your order) 
• Email and marketing service providers (for newsletters and promotions) 
• IT and analytics partners (to enhance our website performance) 

These third parties are required to handle your data securely and only for the purposes outlined above. 

5. Data Protection and Security 

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction. 

Your payment information is processed securely via encrypted payment gateways and is not stored on our servers. 

6. Cookies and Tracking Technologies 

Our website uses cookies to improve functionality, personalise your experience, and analyse traffic. 

Cookies help us remember your preferences, keep items in your cart, and deliver more relevant content. 

You can manage or disable cookies through your browser settings, however, doing so may affect certain features of our website. 

7. Your Rights 

You have the right to: 

• Access, correct, or update your personal information. 
• Request deletion of your data (where legally permissible). 
• Withdraw consent for marketing communications at any time. 
• Request details on how your data is processed and stored. 

To exercise these rights, please contact us at support@theashur.com. 

8. Retention of Data 

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy including legal, accounting, or reporting requirements.

9. Third-Party Links 

Our website or communications may contain links to third-party websites (e.g., Instagram, payment gateways). 

Ashur is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information. 

10. International Data Transfers 

If you access our Services from outside Nigeria, your data may be transferred and processed in Nigeria or other countries. We ensure that such transfers comply with applicable data protection laws. 

11. Updates to This Policy 

Ashur may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised Effective Date. 

We encourage you to review this policy periodically to stay informed about how we protect your data. 

12. Contact Us 

If you have any questions, requests, or concerns about this Privacy Policy, please contact: 

support@theashur.com

www.theashur.com

Instagram: Ashur_BONi 

At Ashur 

We believe in transparency, trust, and timeless elegance not just in our designs, but in how we treat your information. Your confidence in us means everything.