Frequently Asked Questions

What is TheAshur?

TheAshur is an online fashion eCommerce platform that seeks to showcase the best of Nigeria’s fashion industry to the international market. The platform aggregates a wide range of fashion designs, textiles, and accessories from talented Nigerian designers and brands, making them available to customers worldwide.
Through Ashur, the Ashur woman gains access to curated, high-quality pieces that reflect confidence, authenticity, and quiet strength, while celebrating Nigeria’s vibrant and evolving fashion scene on a global stage.
Ashur as a luxury fashion brand that celebrates confidence, authenticity, and quiet strength. We design elegant, timeless clothing, accessories, and lifestyle products for the empowered, fashion-forward woman.

How do I care for my Ashur products?

Each item comes with a care label detailing washing, drying, and handling instructions. For best results, follow the guidelines to maintain the quality and longevity of your purchase.

How can I contact Ashur?

You can reach us anytime:
support@theashur.com
www.theashur.com
Instagram: Ashur_BONi
We aim to respond to all inquiries within 24–48 hours.

Are TheAshur products sustainable?

We are committed to responsible sourcing and ethical production practices. Each collection is crafted with care to minimise environmental impact while maintaining the high quality and elegance Ashur is known for.

Does Ashur offer gift cards?

Yes! Ashur gift cards are perfect for birthdays, celebrations, or special occasions. Check our website for availability and purchase options.

Do you ship internationally?

Yes! Ashur ships both locally and internationally. Shipping fees and delivery times vary based on location. For details, please refer to our Shipping & Delivery information on the website.

What payment methods do you accept?

We accept major payment methods, including:

• Credit and debit cards (Visa, Mastercard, Verve)
• Bank transfers
• Online payment gateways (as indicated at checkout)

How can I place an order?

You can place an order directly through our website www.theashur.com. Browse our collections, select your desired items, add them to your cart, and complete the checkout process with your payment details.

How long will my order take to arrive?

Delivery times depend on your location and the courier service used. Local deliveries typically take 3-7 business days, while international shipping may take 7-21 business days. Please note these are estimates and delays may occur due to customs or carrier issues.

Can I change my order after placing it?

Once an order is confirmed, we cannot guarantee changes, as items are quickly processed and shipped. If you need assistance, please contact support@theashur.com immediately, and we will do our best to help.

What is your return and exchange policy?

• Ashur does not offer direct exchanges.
• Returns are accepted within 7 days of delivery if items are unused, unworn, and in original condition with tags attached.
• Certain items (jewellery, intimates, sale or custom pieces) are non-returnable.

For full details, see our Return & Exchange Policy.

How do I return an item?

To return an item:
 

1. Email support@theashur.com with your order number and reason for return.
2. Follow the instructions provided by our customer care team.
3. Ship the item securely back to Ashur.
4. Once received and inspected, your refund will be processed to your original payment method.

What if my item is damaged or incorrect?

If you receive a defective or incorrect item, please notify us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email to monitor your delivery status in real-time.